Shipping Policy

Last updated: [date]

This policy explains how AZAADI orders placed on eatazaadi.com are dispatched and delivered. AZAADI is a trading name of Sweet Resistance Chocolates Ltd ("we", "us", "our").

Where we deliver

We currently deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland, including the Highlands and Islands). We do not yet ship to addresses outside the UK, including the Channel Islands, the Isle of Man and BFPO addresses. If you would like to be told when international delivery opens, email info@eatazaadi.com.

Delivery charge

Delivery costs £3.99 per order, whatever you order, whether that is a single jar or the Stock Up Bundle. The charge is shown before you pay and is added once per order.

How your order is sent

Every order is packed by hand at our premises and sent by Royal Mail Tracked 48. Each jar is wrapped and cushioned, multi-jar orders are packed with dividers, and the parcel is marked FRAGILE HANDLE WITH CARE.

Dispatch times

Orders placed before 2PM on a working day (Monday to Friday, excluding bank holidays in England and Wales) are dispatched the same working day. Orders placed after the cut-off, or on a weekend or bank holiday, are dispatched on the next working day. We will email you when your order has been dispatched, with the Royal Mail tracking number.

Delivery times

Royal Mail Tracked 48 usually delivers within 2 to 4 working days of dispatch. Deliveries to the Scottish Highlands and Islands, Northern Ireland and other remote areas can take a little longer. Delivery times are estimates; they are not guaranteed, and we are not responsible for delays caused by Royal Mail, weather, industrial action or other events outside our control. We will always help you chase a delayed parcel.

Tracking

Your dispatch email contains a tracking number and a link. Royal Mail will also send delivery updates if you have provided a mobile number or email address at checkout. If nobody is in, Royal Mail may leave your parcel in a safe place, with a neighbour, or take it back to your local delivery office with a card explaining how to collect or rearrange delivery.

Pre-orders

Products marked "Pre-order" are not yet in stock. The expected dispatch date is shown on the product page and in your order confirmation. We take payment when you place the order. If the expected dispatch date changes by more than 7 days, we will email you and offer you the choice of waiting or a full refund. You can cancel a pre-order for a full refund at any time before it is dispatched by emailing info@eatazaadi.com with your order number.

Bundles and multi-jar orders

Bundles are sent as one parcel. If an item in your order is temporarily unavailable, we will contact you before dispatch rather than send an incomplete order.

Damaged on arrival

Our jars are glass. If your parcel arrives damaged, please keep the packaging, take photos of the outer box and the contents, and email info@eatazaadi.com within 48 hours of delivery with your order number. We will send a replacement or refund the damaged items, at your choice, and we will not ask you to post broken glass back to us. Please see our Return and Refund Policy for full details.

Lost parcels

If your tracking has not updated for 5 working days, or your parcel has not arrived within 10 working days of dispatch, email info@eatazaadi.com with your order number. We will investigate with Royal Mail and, if the parcel cannot be found, send a replacement or give you a full refund, whichever you prefer.

Incorrect addresses

Please check your delivery address carefully at checkout. If you spot a mistake, email info@eatazaadi.com straight away; we can change the address up to the point of dispatch. If an order is returned to us because the address you gave was incomplete or incorrect, we will contact you to arrange redelivery, and we may ask you to pay the £3.99 delivery charge again.

Questions

Email info@eatazaadi.com or write to us at Sweet Resistance Chocolates LTD, 83 Uxbridge Road, Stanmore, England, HA7 3NH . We aim to reply within 1 working day on receipt of such communications.